Joe Fresh Reviews

I bought one thing: underwear. They literally blew apart on the very first washing. Not my first rodeo. I've owned medium to good undapants and cheap ones but none have failed so quickly or so spectacularly. The elastics on these exploded like spaghetti squash after a single use. It was my first Joe Fresh purchase and also my last. 8 years ago. 100% Garbage. Rated 1 for the single day they lasted.

Order never arrived, tracking said it was delayed. Tracking never updated. It has been over a month, I’m now moving and will not be able to receive my package if it ever arrives. I have emailed twice, only responded to after threatening legal action. Was told I would receive a response in 1 to 2 business days and it’s been 4. Also called and spoke to a representative, was told the matter was escalated and I would hear back in 24-48 hours. It’s also been 4 days. Don’t waste your time.

Ordered in medium size, they sent in large, I called and asked them to call me back. No one did.
I shopped online so that I do not have to walk in to the store. I have to do that.
No point in shopping online I guess, right?

I tried ordering Joe Fresh through Rakuten & directly from their website. It never lets me complete the order. I keep getting notices to try later. I sent an email to ask why & it took them over a month to reply & they replied in French!?!?!?

I was very happy with my recent purchase. The package was delivered in under 5 days, well packaged and the sale items were great quality. The quality is comparable to Old Navy but Old Navy never has my size in sale items.
Will be ordering again.